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User Review and Ratings
0 1 2 3 4
Hard to Get Alcatraz Tickets (sold only as a package tour)
  • The Alcatraz tour and the on, off bus tour was just great. There were 8 of us and we had an enjoyable 2 days.
  • Our family was in San Francisco for a three days weekend and decided on a whim to book this tour (we were distraught because we couldn't find many last minute tours - thank you GuideYou.Com!m We can't recommend this tour enough. The bus tour is great - being able to hop-on-hop-off on the bus was super convenient and you really do go all over town (don't get on at Union Square - the line is ridiculous. On busy days you may not get prime seats so I recommend starting at their first pickup point). The walking tours are fantastic, and of course Alcatraz was incredible too (had misgivings about the audio self guided tour on the island - but it is very well produced.). Even though you have to take a certain scheduled ferry to the island, you can stay as long as you want. It's wonderfully open ended and super convenient if you are not wanting to commit to one long tour - it's stretching your tour out though 48 hours. AWESOME AWESOME AWESOME.
  • Very pleased with all the tours !
  • We had a great time. Very easy to pick up tickets. Staff was extremely helpful in assisting us with parking information, where to go, etc.
  • Waited too long to book Alcatraz before my trip and found them sold out- found this vendor on the web- was skeptical as to the legitimacy but purchased tickets anyway- upon arrival in SF found the shop- staff was helpful and friendly - bus tour was great- guide was funny and informative- I didn't get to the walking tours.... Showed up at the Alcatraz docks with my ticket Qs- easy peasy... Recommend this vendor, especially if you are locked out of the normal priced Alcatraz tix....
  • We only bought this because we wanted to go to Alcatraz and it was sold out. Alcatraz was great and the hop on was okay, but we didn't go on the walking tours, so it was an expensive solution. Good service, as we were able to pick up our tickets just two blocks away, even though it was outside opening hours :-)
  • The tour enabled us to see all the sites in San Francisco and choose where we wanted to spend more time. We also enjoyed the tours and explanations. Most of all, the service was wonderful - courteous and helpful at all times. It was a pleasure to deal with this company.
  • This was a good alternative to obtaining tickets to Alcatraz tickets (we have left it too late). The tickets were expensive but it did include the hop-on hop-off bus tour as well as the three walking tours. The ticket collection was straight forward and the staff friendly. The Alcatraz tour was really good, as was the hop-on hop-off bus tour. Can't comment on the walking tours as we didn't have enough time in San Francisco to make use of them. Would recommend this.
  • This was a fantastic tour and we would definately use GuideYou again. The GuideYou representatives were extremely helpful when we encountered issues reserving our tickets.
  • The Alcatraz audio tour is great and the open-top bus tour well worth taking. However, we only booked because the standard Alcatraz tours had alreay sold out and we've paid considerably more for this.
  • We had an excellent experience and enjoyed all the offerings made available to us. Thanks for a great trip.
  • Great tours!! We had a great time!
  • This was great as a way to obtain last minute Alcatraz tickets. It was a great value with the hop on hop off bus pass.
  • Perfect! Everything was to our satisfaction. The booking of tickets, boattrip to the island and especially the audio-tour inside the prison. We enjoyed it very much. Family of 5 from Norway. Thank you:-)
  • It sas really nice, had alot fun. 5 stars
  • The whole experience was superb & brilliantly handled by GuideYou.com. The lady who gave us our tickets was a star and gave very clear & detailed instructions/directions on all parts of the package. Highly recommended.
  • The Alcatraz tour was great and the hop on & off was very convenient for an overview of the city as well as for getting to any important destination in San Francisco. We took the Chinatown tour and it was excellent as was the Chinese Restaurant recommended by the tour guide.
  • Some buses had a tour guide and others didn't. I thought they all did. The recorded tour was OK but it seemed that people were having more fun with the "live" guide. Or maybe that was a different tour??
    Response from the GuideYou.com Team
    Thanks for your feedback. Most routes have the live narration during the peak hours. Occasionally you might encounter a bus without a live guide. The recorded narration is available in 9 languages.
  • A very good site to use for Alcatraz tickets when the official tour site has sold out. Tickets collected close to fisherman's wharf from very helpful people. The hop on hop off bus tour is one of the best available including a trip across the Golden Gate Bridge
  • Everything was perfect. Tour guides informative, friendly and very accommodating. Bus ride very throrough. Trip to Napa great. Driver was fabulous.
  • Great value, first buss driver really helpful in dropping us off for the Alcatraz tour. Would recommend.
  • The tour prices is great! We truely enjoyed Alcatraz. The tour bus is very efficient. We were not able to do the walking tours, simply ran out of time for the 4 days we were in San Francisco. I think that we should've been able to swap walking tour for 48 hour bus instead of just 24. Other than that, overall a great experience.
  • The Alcatraz tour was excellent, the boat ride there was comfortable. The Big Bus tour was excellent as well. Our tour guide, Morgan, was very knowledgeable and colorful. I loved that we could hop on and off whenever we wanted. The walking tours, Chinatown and North Beach were also very interesting and the guides very knowledgeable. Our tour guide did not show for the Barbary Coast tour, but no worries, the tour company gave us complimentary tickets to Madame Toussaud's wax museum. This company is top knotch, professional and the tours are well worth the money. Highly recommend going with this tour company.
  • Five stars but some explanation is required. We only booked this tour because they had tickets to Alcatraz when just about everywhere else was sold out. So we sucked it up and paid up. The agent at the guideyou.com kiosk was very helpful and gave us some great suggestions. Firstly, she suggested we try and take the bus tour later in the afternoon/evening. Your 24 hour window starts when you redeem your vouchers with the bus folks. So we hung out on the wharf in the morning, visited Alcatraz in the afternoon and took our bus tour at 5:30 (last bus is 6). We didn't hop on or off but we got a great preview of the city for the next day. We were able to hop off and on at our leisure the next day and used the bus to get to the walking tours. We did the Chinatown and North Beach walking tours and learned a lot about SF that we would have never known without taking the tours. Both tour guides were clearly passionate and knowledgeable regarding the area. So if you take your time, utilize the walking tours and maximize use of the bus, this is a good deal for a 2-3 trip to San Fran. Had we been able to purchase tickets from Alacatraz Cruises directly, we would have never used this site but we took advantage of the services they offered and learned a lot. Word to the wise, some buses are live guides and some are headphone recordings. We had Christine for our evening drive and she was awesome. Morgan took us through North Beach and while the tour wasn't my thing necessarily, it was clear he knew his stuff and loved it. We actually ran into him in street clothes later on in the day in the same neighborhood he walked us through, presumably heading to his regular spot for a drink as he told us about on the tour.
  • It was an awesome tour... we bought it for the Alcatraza tickets (which tour is AMAZING) and we ended up falling in love with the city. Highly recommend this tour package as it is also probably the only way to get Alcatraz tickets!
  • Everything was great Leave to Alcatraz on time The staff was friendly and polite
  • You guys were great to work with. Loved alcatraz, but didn't have time to do the bus tour or the walking tour. We are hoping to come back and do those things another time to see the part of San Francisco we didn't see. We underestimated the time to get from point A to point B. Thank you so much for being so personable and helpful.
  • Very good organisation, good drivers, much fun. This tour was great.
  • One of the best audio guided tours I've ever taken.
  • One of the best audio guided tours I've ever taken.
  • Picking up the tickets was a breeze! Clerks were informative.
  • We found Alacatraz very interesting = the history, the guided tour (earphones) helped and once on the island we also had the opton of a tour guide to follow if preferred. We did a bit of both. The 24 hour hop on hop off bus was also a fun expererience and very handy to get on and off against at our leisure. Our verbal tour guide on this 24 hour bus had us in fits of laughter with his commentary. Very enjoyable. We only had the time for one walking tour and David was very informative & extra helpful with all our questions.
  • The Alcatraz tour was really great! I liked that I didn't have to take the bus your on the same day. Catching the bus tour was very convenient, I only had to walk a few blocks from my hotel. Unfortunately I did not have time for any of the walking tours. But I would recommend this tour to others.
  • Very good tour. The Alcatraz experience was great. This company is very organized and on time. The hop on & off bus ride was very informative and fun. Sorry to say we didn't have time for the 3 walking tours. Would recommend this company to friends and family!
  • Enjoyed an excellent tour, bus was fantastic!!! Would highly recommend. Cheryl & Bruce( Australia)
  • We enjoyed the bus,it gave us the freedom to visit what we liked. The Alcatraz tour was great
  • The Alcatraz Tour was well organised. Hop on & off bus was great. We were able to exchange our voucher directly on the bus so we didnt have to go looking for the tour operators premises. This meant that we could catch the bus directly from our accommodation in Union Square and didnt need to make our way to Fisherman Whalf, which in peak hour was very difficult. We found the hop on & off bus the easiest way to get around San Francisco so we could see everything. Buses ran regularly. We were only able to do one walking tour, Chinatown as we wanted to do our own thing, but the walking tour guide was polite and helpful.
  • The Alcatraz tour was an unforgettable experience. The audio tour was phenomenal and well worth every penny. The hop on/hop off tour was incredible. The commentary was equally as enlightening. The atmosphere was very relaxed and I completely enjoyed the day. Given my limited time, we didn't do the walking your. Give yourself at least 2 days to enjoy all 3 aspects of this amazing tour package!
  • Good experience for me . I wish add Arabic language in the sound. Thank you ..
  • Great purchase! Especially when it was so last minute! Thank you!
  • This was my sister's 1st trip to San Francisco, and we had soooo much fun! The bus gave such a great overview of the city, and even crossing the Golden Gate! We also loved Alcatraz (see pic...Lisa swimming! lol) but were so busy we did not make the walking tours, tho still a great deal....thus cannot truly give the full 5 stars! Thanks and you will hear from us again!
  • Bought this package as a way to get Alcatraz tickets last minute. Figured it was just a penalty for waiting so long (paying more than double the cost of a ticket). We had time so we went ahead and took the bus tour. Turns out it was actually a great tour. Really enjoyed the Big Bus tour. Never did the walking tour. Just stayed on bus - not enough time to get off and still finish the tour in time for the Alcatraz ticket time. Pleasantly surprised at the final value of this package.
  • Great price and experience. Would definitely recommend tour to others. Thanks! 5 Stars
  • 5 STARS! DEFINITELY WOULD RECOMMEND AND COMPLETELY SATISFIED! Thank you for the parking garage information. It was very helpful and we didn't have to worry about our motorcycle while we were gone to Alcatraz Island. The On and Off bus tour was great. Very friendly and helpful information given about everything. Not knowing tickets for Alcatraz sold out so early, you were able to get us there with a few extras. Thanks Lynn and Al
  • Everything was excellent. We did Alcatraz and one of the walking tours (Chinatown). We had lunch at the Emerald Pearl and stopped by the first fortune cookie where we had fresh warm fortune cookies not even rolled. How amazing!! We did the Big Bus Hop on Hop off tour and saw all of the sites. I ran the San Francisco marathon and go to truly experience the city of San Franciso especially running across the Golden Gate Bridge....I took the Bart to downtown Berkely. I ran the F cable car for several days during my stay and truly truly experience enjoyed the city. Thank you so much for the experience. It was truly worth every penny.
  • Excellent tour with a great source of information. The hop on-hop off option was very valuable as you are given the opportunity to venture off in different parts of the city. Highly recommend!!
  • Great price, great tour, had a great time!
  • We found the hop on and hop off bus excellent, and the tour to Alcatraz. We didn't have time however for the walking tours.
  • I thought it was exeptional; both the boat ride and tour of Alcatraz, as well as the bus tour of the city. I would highly recommend it.
  • All good. Innteresting/quirky bus tour guide. Lots of local knowledge. Kept us entertained.
  • I was glad to find this company bc I had only three days in San Francisco during my cross country tour and all tickets to Alcatraz were sold out, so I was really happy to find them even by such a high price. I said high bc Alcatraz tickets were the only thing that I used from the package Thank you, GuideYou.com Eugene
  • The San Francisco tour was amazing. I especially enjoyed all the scenic stops along the way, The palace of Fine arts was so beautiful, the view of the Goldengate bridge, phenomenal. Our driver was oldand grumpy but gave an excellent tour and interesting history of the city.
  • The tour itself was absolutely awesome, if anyone has the chance to do this trip then I would fully recommend it, absolutely brilliant xxxxxxx
  • We had an amazing time at Alcatraz and the guided City Bus Tour. I would do it again in a minute. Thanks for the great time!
  • I first did the walking your of Chinatown, learnt some quirky things about San Fran that you don't find in the guide books. We then had the bus your which was excellent, our guide and driver was very informative, again we learnt lots of things you wouldn't otherwise know. We then visited Alcatraz, we loved every minute of it. If you're ever in San Fran and want to take some tours, then I would recommend this one.
  • Overall it was a good tour package with a lot of variety and history. I particularly liked the 3 walking tours as the guides were both absolutely excellent - Morgan and whoever guided us the morning of Nov 25 around North Beach; wish I could remember his name. I would recommend the tour, but be sure to wear warm clothes on the open bus tour! Thanks, Vicki
    Response from the GuideYou.com Team
    Vicki - Thanks for the reminder to wear a warm jacket! It definitely gets chilly this time of year in San Francisco.
  • We had a fantaastic day Alcatraz an absolute must The bus tour went everywhere and the walking tour guide was very informative and fun 5 Star
  • The tour was great and we saw the normal San Francisco sites. We were also learned history about the city and drove Chinatown and Nob Hill, etc. I was surprised we didn't visit the Painted Ladies. Our Alcatraz tour was fabulous! The free audio tour is excellent. The walking tours were informative and interesting. Thank you for a great time!
  • We enjoyed the Alcatraz tour. Always wanted to go there. Will never forget it. Thanks for the fun.
  • We loved the bus tour. Our guide Vicki was was so knowledgable. I lived in the city for 10 years and had never visited many of the sites. Thank you for a wonderful tour. We also got Alcatraz tour tickets and that was a great experience as well. Thank you.
  • Good price for a good tour, got to see everything I wanted in San Fran.
  • we had a great time the tour was very good in showing us around San francisco. The driver was great he was good in taking photos of everyone which was a bonus he told us he use to take photos for a job he was so funny and very interesting in the stories about San Franciscos history. The Alcatraz tour was so good the ferry ride to the island and then the tour around Alcatraz was very intersting well worth the trip it was so good to see to place in person we didnt have time for the walking tours but the money we paid was well worth it good on use
  • Our tour guide was FANTASTIC. His blend of information and humor was refreshing. It was a cold, foggy day in San Francisco, but the tour guide really made the day enjoyable. My family and I had a great time.
  • Fun, really enjoy the tour.
  • we had a great time..the tour guide was very pleasant and knowledgeable..we didn't have enough time or energy for the walking tours
  • We don't do tours but we had a short stay in San Fran.to get tickets to Alcatraz at short notice and have such a good tour around San Fran was great.would highly recommend the tour to anyone
  • Fantastic! Was a great experience. Did not get a chance to do the walking tour but well worth the price just for Alcatraz and the city tour.
  • The tour was good, we got to see many of the areas of San Fransisco that we wanted. It went over the Golden Gate bridge, and into a small town which I would've never have known existed. Alcatraz was amazing as well! The tour bus was kind of like a smaller school bus with no top, which makes it cold with the chilly San Fransisco weather. Our tour guides (Guss I believe?) was very good. He had a funny, outgoing personality and made the tour fun. I would recommend this tour.
    Response from the GuideYou.com Team
    Thanks for taking the time to review your tour. The weather in San Francisco is typically on the cooler side so remember to carry a jacket.
  • The city tour was great. Our tour guide Tim was knowledgeable and had great commentary. He took some great pictures of us too. Alcatraz was terrific.
  • The GuideYou tour company did a great job during my stay in San Francisco. All tours were great. Loved the wine tour (Napa-Sonoma), and also Alcatraz. Thank you! I rate the overall tour a four. We did not have the time to take advantage of the three walking tours.
  • We had a great time visiting Alcatraz and on the open top city bus tour. Our bus guide Victoria made the tour fun and was very entertaining while also being very informative. We appreciated the fact that the smaller bus allowed us to go places that the giant double decker buses cannot go. Our driver did a great job getting us through traffic and to our destinations in a timely manner. We did not have time due to our departure times to go on the walking tours, but the instructions for those were clear and easy to understand. A good time was had by all.
  • TOP TIPS AT THE BOTTOM OF THIS REVIEW! Was a little unsure initially of this, as I had found it close to the last minute before my trip to the States. When we arrived on the morning of the tours, I couldn't have been more delighted. The tour staff seemed highly organised and the tour of San Francisco with Guss and Mike was one of the better tours I have been on. The Alcatraz tour is the standard tour run by the National Park service allowing you to roam Alcatraz and make it your own. We did the walking tours on the next two preceeding days as there is definately not enough time to do all the tours on the same day. We did the combined China Town and Barbary coast tour on the day after the bus tour and Alcatraz. The tour guide was really good and our little group explored all over hearing loads of interesting information and we got to know some of the other travellers a bit. TOP TIPS Make sure you turn up early to get your tickets as there are a lot of people, but it also gives you a few minutes to either grab some food from the cafes (a few by the pickup) or buy a hoodie or jumper if needed (its an open top bus) Don't try and do all the tours on the same days. By spreading them out, we found we could then go back and explore further ourselves after the tours, getting more out of our shopping and eating experiences as we had just had certain things pointed out on the tours. GET A MAP and maybe jot down places you want to revisit - makes life a whole lot easier.
  • Honestly we only took the Alacatraz tour. We had taken a City tour ealier in the week. However, Staff was very helpful and friendly and provided us our Alcatraz tickets. The tour to Alcatraz was great. Had a great time.
  • Tour is well worth it
  • Our guide Gus on the San Francisco tour was very funny and informative. I am so happy I went on this tour. We saw all the major sites and neighborhoods in San Fran in 3 hours. My kids and I also loved Alcatraz. We did not get a chance to go on the walking tours, but still happy we did the other two. It was worth the money!
  • We had a great time on our San Francisco tour. The tour guide was wonderful. He had so much information on the history of the city and also gave some ideas where to dine and shop. They brought us a few different places on the bus to show different spots to check out the Golden Gate Bridge that we wouldn't have known about if we wouldn't have taken a tour. I was really impressed the knowledge and how friendly they were. Our Alcatraz Tour was great and was nice to have the tickets ahead of time to show up for the boat ride to the island. I would definitely recommend GuideYou for your next tour package.
  • We booked tickets for 2 (Father and daughter duo) and the process was quick and easy. Then we ran into a medical emergency and had to cancel the ticket. Guideyou.com was extremely helpful and compassionate and cancelled the tickets for us. I would use them when I visit again and I would highly recommend their services.
  • Great tour, well organized and great guide on the SF tour. Originally booked this tour as it was the only way to get Alacatraz tickets but the city tour was an added bonus. Unfortunately we didn't have time for the walking tours as flight issues delayed our trip into SF by about 18 hours. Because our flight into SF was cancelled (our tour was to begin the next morning) we had to make last minute changes and the company was very understanding and accomodating which was much appreciated. Only minor complaint might be that the stops during the SF tour were very short and it was a rush to see the sights and take some pictures. Our family of 5 enjoyed the experience.
  • Definitely the best way to get tickets for Alcatraz when its sold out. The bus tour was also good way to see the city, and see parts I had never seen.
  • Very well organised tour Audio was perfect
  • I really liked the professionalism of the staff, punctuality and the tips of the guides, especially the walking tour guide.
  • great tour with all nice spots! Very recommendable
  • Very informative! Great way to see the city!
  • Our San Francisco tour was fun and interesting. Our guide had impeccable timing and he ensured we arrived prior to other various tour groups who were scheduled to arrive so our photographs would be the best they can be. He even shot some photos for us, as he was a retired professional photographer. Our guide had a great sense of humor and was fun and quirky in all the right ways. We would definitely recommend him to others looking for a great tour guide experience. We cannot speak to the walking tours as we did not have time to take advantage of them. Alcatraz was great and the audio tour is a must. It was incredibly informative and kept our interest the entire time on "The Rock." We even met a former inmate who was holding a book signing event in the gift shop. This was definitely a worthwhile experience for us and we recommend it to anyone visiting the San Francisco area.
  • We took the tour bus and Alcatraz portion and LOVED them. Gus, our guide, was fantastic. He was very informative and had a funny sense of humor. Rich, our driver, was considerate about lingering a moment for us to get pictures. The bus your took us to most everything that we wanted to see in SF (Palace of Fine Arts, the Painted Ladies, Haight Ashbury, Golden Gate Park, Sausalito, the Presidio). Those that it didnt take us to, we were pointed in the right direction for when we were on our own (Coit Tower, Lombard Street, Pier 39 Sea Lions, Muir Woods) Very informative and fun tour. I would definitely recommend it to other people. The bus dropped is off at Pier 39 so we could grab some lunch before our Alcatraz outing.
  • Great experience, very helpful, friendly, and flexible staff.
  • Loved it! Our guide was very good and it was great to go to Alcatraz despite everyone else being sold out until August. Thank you!
  • My husband and I had a great time! The guy giving the tour was very good and the bus (with an open top) was awesome to ride in while going over the Golden Gate Bridge.
  • This is truly an amazing tour package!!! The SF Tour via open air bus was way beyond our expectations, the tour guide did a fantastic job and we learned so much about the city. Alcatraz was our highlight of the trip and I must say that the owner/operator, Larry, is such a great guy and I believe has the best tour package in town. Thank you again for making this such a memorable experience for my family.
  • excellent tour of SF area. Three hour tour wizzed by so fast. The walking tour is worth it ad you'll learn about China town and its people. Don't forget to sit at a tea tasting bar at the end of the tour!!! The guide was very patient and showed us things we would have bever seen otherwise. Stuff that doesn't appear in guide books. YB- Montreal- Quebec
  • our tour guide was amazing. He was a character as well as a knowledgeable historian. The bus tour was more than we had hoped for. We thoroughly enjoyed Alcatraz as well. A reality check, for sure.
  • We had an amazing day driving through the city of San Francisco on the tour bus. Our tour guide pointed out all of the major sites and attractions of the city and was more than willing to take photos throughout the day. The Alcatraz audio tour was incredible. You were able to walk through some of the cells to actually get an idea of how small they really were. We really enjoyed the Ferry Ride to and from Alcatraz, as the scenery of the Golden Gate Bridge was extraordinary. This is definitely a must see for all visiting San Francisco!!
  • great tour guide, great tour. I was very satisfied. I hate tipping but I even gave our tour guide a nice tip as well!!!!
  • Great value for money. Quite a long tour. Bus is not the newest vehicle however open top allows for better view of the tour. Took us to sites that were not included in the hop on hop off tours so allowed for seeing other parts of San Francisco city. Bus tour guide was very, very thorough during the trip. Alcatraz tour was very easy - tickets given at bus tour, no problems. Compared to other tours the value for money is great, I recommend this company. I went during peak season (July) & all other Alcatraz tours were fully booked.
  • We had a awesome time. The tour guide on the bus was very knowledgeable, The weather was great and the sites were amazing. The only place in town that had Alcatraz tickets... We had a Great Day! Thank You "GuideYou.com"
  • I was more than skeptical about this tour, especially since they don't have a formal "office" and told me to meet them in a Mexican restaurant at 8:30 in the morning. However, my brother was visiting the city and Alcatraz tickets were sold out everywhere else. I'm so glad that I ended up buying the tour package through GuideYou.com. Everyone was very professional and we had an awesome day touring the city. Our tour guide was very laid-back and fun. We got to see tons of stuff that I wouldn't have been able to show my brother otherwise, and all in one day. We even had a perfect amount of time to have a nice lunch in between tours. I would definitely recommend this tour package.
  • Our guide, Victoria on the San Francisco tour and Mark for Chinatown were both fantastic in making the tours fun and informative...if I had to find fault a tiny bit more time on the bus stops would be useful. What a great way to find out about and see the city
  • We had a wonderful time on this tour. Our tour guide was delightful and very knowledgeable. She knew the city inside and out and loved answering questions. She made the tour so much fun with her humor and question challenges where we could win prizes. Another wonderful addition to this tour was that the parking garage was right next door to the tour office and tour guide pick up. An overall great experience!!!
  • The tours were interesting and educational. The tour guides deserve all Fives
  • Great local guides with lots of interesting info. Appreciate the Alcatraz tickets on such short notice. Also loved the walking tour of Chinatown. You guys are AWESOME!!
  • The bus tour was great. We never would have tried it if we hadn't been able to get Alcatraz tickets but we are all glad we did. Got to see more of the city and learned more than ever before in our visits to San Fran. We did not do the walking tours because we were pressed for time but I'm sure they would have been terrific too. Was worth every penny.
  • Alcatraz was incredible and worth every single penny! We had some issues with the bus tour - but Guideyou.com was very accommodating to rectify the situation. Thanks to Guideyou.com for the tour! Will be recommending you to family and friends.
    Response from the GuideYou.com Team
    We appreciate your feedback and listen to your comments. Thanks for booking with GuideYou.com
  • Great place to get a last minute ticket to Alcatraz. The San Francisco tour saved me time and gas by getting me to the highlights of the city, and not have to worry about driving and parking. Thanks guys.
  • This was a great way to see San Francisco in a few days. The tour guides were every educational, taught us lots of fun facts about the city.
  • I had to say I was scared when i booked and paid for this tour... But when i went to the place on the day of the tour I waa very happy and satisfied! The service was very nice and the guide and bus driver were excellent. Bus is a little dated but who cares when you are having fun on the streets of California! The tour is ok and they try to cover as much as possible but amazing on what you pay and upu get a lot ... Alcatraz was amazing and i could not find the tickets anywhere and this website helped me get my tickets cheaper which was part of the package! Highly recommended:)
  • Quick and efficient service getting us exactly what we wanted. Collecting the tickets at the office the next morning was easy and very smooth.
  • Bus tour and alcatraz were great.
  • Fantastic self guided tour, best we have ever been on. Well organised, quick and easy access to the island and great, informative and helpful staff thank you!
  • The bus tour was enjoyable and informative. One problem was that the guide for the bus tour made a long detour to an antique car exhibit which made the length of the bus tour longer than anticipated (4.5 hours). The Alcatraz tour and the Chinatown walking tours were fantastic.
  • They are great! Walking tours were in small groups and almost individual. Bus tour was just amazing. Seems like the guide brought us to the places you will never get by yourselves. It was foggy on that day and we could not stop at the Golden Gate Bridge and the tour guide took us to Sausalito instead. Wonderful place to walk around.. Appreciate that flexibilty. Good luck to you and wish to join you next time we are in SFO.
  • We ended up getting a hop-on-hop-off bus ticket in place of the 3 hour tour, which was not offered the day we went, and it worked out beautifully. We got to enjoy the city at our leisure and hear great commentary from the tour guide before heading to Alcatraz (which we would not have been able to see otherwise, as the day was sold out!). We ended up seeing a lot of interesting areas in the city that we would not have thought to explore on our own. We unfortunately could not take advantage of the walking tours, as we only had the one day in San Francisco, but we enjoyed everything else!
  • We were told on arriving in SanFrancisco by our hotel that the Alcatraz tour was booked out days in advance but took the off chance on ringing your company. Tickets were available and we thoroughly enjoyed our 'added bonus' of the city tour. The guide was very knowledgeable and gave us a great insight into this beautiful city. unfortunately we didn't have enough time to do the walking tour but they assured us if we came back we could just give them a call to join the tour.
  • Very interesting and fun tours, smooth execution.
  • It was amazing we want to do it again with the same Tour guy i just forgot his name.
  • Good tour. More importantly, the tour operator was extremely friendly and flexible with our constantly changing schedule.
  • It was a great tour. We learned a lot about the town, saw a lot of interesting places, and were able to take some great photos from unbelievable locations (where most tours do not go). Our tour guide was also very knowledgeable. Thanks for a great tour.
  • The tour was so much fun! Our guide was knowledgeable and kept us interested the entire time. The tour was perfect and I would do it all again.
  • Great way to start your first trip to San Francisco. The bus tour gives you a good idea where everything is at and what you might want to revisit. Then they drop you off right at the pier for Alcatraz tour.
  • We really enjoyed the tours, particularly the bus tour. Our driver was really knowledgeable and clearly a seasoned expert about San Francisco.
  • It was a really great tour, is very recommended.
  • This is a great tour particularly if you can't get a tour to Alcatraz alone; you really need to book in plenty of time if you want to do this. More costly yes but well worth it. The bus tour is great and you get to see the best sites in the city. GUide was knowledgeable and engaging. Thoroughly recommend it.
  • Our guide and driver rewarded us for being prompt with our allocated times at specific locations. An unexpected drive through Haight- Ashbury was such a welcomed treat!!! Knowledge and background info into City Tour gave so much more meaning about the points of interest. Highly recommended. A ticket to Alcatraz during August is not the easiest to obtain, especially when you've left it to the last minute. Thanks to GuideYou I made it to Alcatraz. Wow!!! Didn't have enough time in San Francisco to do the Chinatown walk. As the ticket was transferable, I was still able to give it to a friend. Next time I'm in San Francisco I will be using GuideYou for sure. Don't waste time checking out other tour companies.
  • This was well worth the money. Did not get to to the walking tour but thoroughly enjoyed the Bus tour and Alcatraz. We saw so many things on the bus tour - even the Golden Gate Bridge which I did not think we were even going to drive on. This tour is well organized the the guides were fantastic and knew their stuff. We were right at the back of the bus and had no issues hearing. Just make sure you bring a jacket or sweater as it is chilly. Alcatraz was fantastic. The pier was a little bit of a walk but nothing to really complain about (10 minutes). Thanks for the great adventures. Totally recommend this tour.
  • I was reluctant to book this tour on-line and pay in advance, but it was the only tour where I could get to Alcatraz. It was a great tour. The bus was open and not double-decker, and covered most of the city with 70's music playing in the back. (I am not sure what they would do in bad weather.) The Alcatraz tour was at 3:20 which didn't leave us enough time to stay on the island but was great. I thought the walking tour was worth it, especially for those of us that grew up in the 70's. It wasn't as relevant for the kids but Tara was cool and knowledgeable. All in all, a great deal. I would give it a 5 had we got to stay in Alcatraz longer.
  • i would like to give thanks to all the staff at guide you as well as jack. we had booked this tour and were really excited to do it, but on our way up we had some car trouble and were not able to make it. Guideyou and there staff were able to make arrangements for us that really helped out. Thanks again and i look forward to re-booking any tours in the san francisco area with you.
  • There were four of us and we loved it. We had the 24 hour "off and on" type tour. All four of our guides were informative and entertaining. Content scope and detail was just right.
  • Daniel did a fabulous job showing us a lot in only 3 hours...we loved the music and his comments. The ferry to Alcatraz and the tour, complete with audio supplies, was also quite good...we appreciated being able to wander and listen and stop as necessary. Victoria is one of the most enthusiastic tour guides we've ever met! She really knows her stuff and makes you want to stop and have that wonderful coffee at Cafe Trieste!!! Please keep up the great quality. Thank you.
  • We really enjoyed the bus tour of San Francisco. It's a great way for first time visitors to the city to see a lot in a short time. Our tour guide was knowledgeable and informative so we learned a lot about San Francisco. The Alcatraz tour was also very enjoyable - the audio tours provided on site were very thought provoking. We missed the North Beach walking tour unfortunately because we were leaving San Francisco the next day. Something for next time! All in all we were glad we booked these tours. It was a great day!
  • Great tour. I would recommend without hesitation.
  • Great tour of San Fran on the party bus, with a very knowledgeable driver who kept us humming with appropriate theme music for the various areas visitied. The Alcatraz Tour was fantastic!..and this tour was the only way I could've purchased an Alcatraz tour as they were sold out, so it was a life savor for me and my son. The new self-guided MP3 tour of the prison is awesome, very well produced with actual voices of the prisoners and the guards leading you around the prison, really made you feel like you were there in that hell-hole. All n all the entire day was spectacular...kudo's to the staff!
  • It was a wonderful experience and the Guide was exceptional! He took extra time for us and was incredibly knowledgeable. I will be back in San Francisco in December with my husband and will go again to let him enjoy this great tour too!
  • Tour was fantastic.You booked me this tour when everyone else said it was booked out for 3 days
  • We are really glad that we bought this package...this is the best way to see San Fran in a 4 days vacation. We covered most of the scenic views and historical places, the tour guides were very knowledgeable.
  • First off, I tend to dislike guided tours. I am more of a research and do-it yourself kind of traveler. However, when I saw that all Alcatraz tickets were sold out, I had to get over my anti-guided tour inclinations and just go ahead and buy a tour from Guide you. It was the only place that still had Alcatraz tickets for the dates I would be in San Fran. You know what? I loved the guided tour! It took me to the places I was not going to be able to reach during my short stay, and it was very informative as well. Unfortunately, I did not go on the walking tour, but I am sure if the bus tour was any indication it was probably pretty cool as well. And, most importantly, I got to go to Alcatraz :-)
  • It was an excellent tour. The guys were great on explaining the city and also with some knowledge only a local would know. They kept the group informed and made the trip fun - it was one of the highlights of the day.
  • Really enjoyed the tours. We saw some things we wouldnt have got to see if we hadnt booked. The Guide on the bus City Tours was excellent. The Guide on the walking tours was very good also. Everyone was on time for each tour.
  • Great experience!! thanks
  • It was great! The bus tour was much more then we thought it was going to be. Only thing I wish it had been a little warmer! Just remember to bring a jacket, hat and mittens and you will be fine!
  • Had a great time! We did the Alcatraz tour on Saturday at 11am and the city tour at 3 pm that afternoon. Alcatraz is self-paced with audio and it was wonderful. Did the city tour with an excellent tour guide... ran out of time for the Chinatown walking tour since we did the wine country tour on Sunday. Would highly recommend this tour package and company! Everything was well organized!
  • Used this to get last minute Alcatraz tickets. Alcatraz of course is great. The Chinatown Walking tour was great. The tour was more of North Beach than Chinatown. The guide was very knowledgeable, kept our interest and made it fun to walk around up and down the hills of the city for 2 hours. The 3 hr. city tour was fun but we had to jump off the bus early because it was running over time due to traffic and we had another commitment.
  • Had such a great time with my wife. Will buy from Guideyou again.
  • All three trips were excellent but the city tour on the open buss was cold.
    Response from the GuideYou.com Team
    Yes, San Francisco summers are notoriously cool! It's always a good idea to pack a jacket.
  • We booked this tour through GuideYou.com for one reason only - we couldn't get Alcatraz tickets anywhere else as they were all sold out. We were a little skeptical about booking through a broker as we just couldn't understand how they could be selling tickets that were unavailable everywhere else, but we booked anyway on the hope it would turn out to be as good as it seemed. It was! We very quickly received a confirmation email containing all the information we needed and explaining that the Alcatraz trip would most likely be at 3.20pm rather than a morning one as these tickets were more readily available - we would have preferred an earlier one but at least we were going to get tickets. We arrived to collect our tickets at the given time and found to our delight that they had managed to get tickets for the 1.10pm boat to Alcatraz, giving us much more time on the island. The first part of the experience was the 3 hour city tour which set off at 9.30am on an open top tour bus. We really enjoyed the tour, the bus was comfortable and offered great views of the sights, the tour guide was incredibly well-informed and very enthusiastic too which made it all the more enjoyable. The only thing we didn't enjoy was that it was absolutely freezing! We went on a particularly cold, foggy San Francisco morning so the first hour of the tour was pretty chilly and foggy (as can be seen from the photograph) - but that can't be helped! They also offer an afternoon tour which I think would be more enjoyable as the weather tends to warm up by lunchtime and the fog burns off. Inclement weather aside, the tour was absolutely fantastic and you really do get to see everything worth seeing in the city. The second part of the experience was the trip to Alcatraz. We had really been looking forward to seeing Alcatraz and as I mentioned earlier, these tickets were the only reason we actually booked the triple experience in the first place. The time they managed to get for us was great, we got on the 1.10pm ferry across and could have stayed until the last ferry back at 6.10pm if we so chose. I don't think I really need to say too much about Alcatraz as I'm sure everyone who wants to visit already knows all about it and it doesn't really reflect on this company - they just provided the tickets. It was great though! The final part of the experience was the 2 hour walking tour of Chinatown. We took this on a different day the the other two parts which meant we had something to look forward to on another day. What the information doesn't tell you is that the walking tour is actually of the Little Italy and Chinatown parts of the city - an hour in each place. The Little Italy section of the tour was interesting, the guide told us about the buildings and the history of the area and about some of the famous writers who frequented the area. She obviously knew the area well and had lots to tell us - our guide actually lived in this area of the city. We then moved onto the Chinatown part of the tour - once again she pointed out some of the more interesting buildings, told us some of the history of the area and showed us where some of the best restaurants were. We spent a large portion of the tour in a tea shop enjoying a free tea tasting - this was very interesting but the only criticism I have is that anybody can walk into the shop and have free tea tasting, so we could have done this ourselves without paying for the privilege. The final part of the tour was a very brief visit to the Fortune cookie factory - we were there a total of 5 minutes. This was billed as the 'highlight of the tour' and I was slightly disappointed, it was just a tiny little room with people sitting rolling fortune cookies. It would have been more enjoyable had we been able to stay a little longer and watch, and perhaps had we been given time to decide if we'd like to buy something but unfortunately another enormous tour group arrived almost at the same time as us so we had to leave quickly. All in all we enjoyed the walking tour and it was definitely worth going on, but don't get too excited about the fortune cookies! We would definitely book with GuideYou.com again - the tours were fantastic and so was the service. For anyone who is feeling like we were (a little skeptical about the legitimacy of the tickets) please don't worry, they are completely genuine!
    Response from the GuideYou.com Team
    Thanks for taking the time to share your experience. Here's how GuideYou.com has Alcatraz tickets for sold out dates: Our vendor has an annual contract to purchase blocks of Alcatraz Tickets. These tickets are purchased a month in advance. Alcatraz is a National Park and the Park Service mandates that these tickets then can only be resold in tour packages and cannot be sold separately. If our calendar shows a date as available then still have tickets at that time (though quantities may be limited). We do sell out also so book early if you want to "go to jail".
  • City Tour Guide was great! Alcatraz was very different from any other tour - well worth the experience. Chinatown guide could have been better - wasn't able to answer several questions about the city
  • Enjoyed the guided tours and got the tickets for Alcatraz. Great service and I would recommend it to others.
  • Alcatraz was fine, lots of time provided to see the place. The self-guided tour was excellent. Also enjoyed the ferry to and fro. Chinatown walking tour fun and interesting. North Beach tour not so interesting and not so fun. We were herded into the Jack Kerouac place and were there far too long. These sorts of stops should be very short, allowing those who have the interest to know about it and go back later.
  • Both the Alcatrez and Chinatown walking tour were a great experience. Out Chinatown guide Ms Victoria was very warm and welcoming. She had extensive knowledge about the SF city and provided us with a lot of information.
  • Good tour. The open bus was a bit windy but otherwise no complaints.
  • Wonderful open bus driver and we were happy to get last-minute tickets for Alcatraz
  • We really enjoyed this trip & Guideyou.com was the only place I could find tickets to Alcatraz, friendly staff, & a really nice tour guide.
  • Very nice tour. The bus and walking tours were small groups so we accomplished allot it a small time. The tour guides were very knowledgeable and pleasant.
  • It was our first time in San Francisco, getting this package was the best money we could spend. After the first tour we knew what we really wanted to see the rest of the time in San Francisco. The people that did the tour was exceptional and very nice.
  • We very much enjoyed these tours! We were there for the first day of bus tours with the new bus company, and it was great. no problems whatsoever. great tour guide, very knowledgeable and entertaining! we also enjoyed the Alcatraz tour... nice ferry ride and great audio tour on the island. Sadly, we did not get a chance to use our tickets for the Chinatown walking tour, but we hope to try again on our next visit to SF. thanks!
  • THANK GOD FOR THIS COMPANY! THEY HAD TICKETS THAT EVERY OTHER PLACE WAS SOLD OUT OF. MY VACATION WAS SAVED BECAUSE OF THIM, AND EVERYONE WAS VERY HELPFUL AND FRIENDLY!!!
  • My family and I had a great time on the 3hour city tour and Alcatraz tour. Seemed like a good value especially when we were not able to get Alcatraz tickets anywhere else. The tour driver was great and it was an amazing way to view the city.
  • The tour was very well conducted and very informative. I will not hesitate to recommend this tour to others. Well done.
  • The city tour stopped at the main sites to see and was very informative. I would highly recommend it. Going to Alcatraz was awesome.
  • I enjoyed the Alcatraz tour the most. I like the fact that you had lots of time to visit the island. The city tour was great also. I could get a look at the city and it helped me guide my visit of Sanfrancisco.
  • The bus tour was great and informative. Alcatraz was also very good. I did not have time however to do the walking tour.
  • This package was terrific (helped by some great San Francisco weather that allowed us great views from our vantage points). We really enjoyed the city tour. It gave us a great overview of the city and took us to places we would not have gone ourselves. We could have used more time in Golden Gate Park to see the Japanese garden. Alcatraz was great. The ferry was easy to catch, and we had plenty of time to explore the island. We did not take the Chinatown walking tour because we had already been through it. I would recommend this package.
  • My wife and I booked the Alcatraz+City Tour+ Chinatown tour because it was the only way that we could get Alcatraz tickets since they had sold out. We really ended up enjoying the 3 hr. city tour. Our guide was both entertaining and informative. The only downside is that the walking tour is advertised as a Chinatown walking tour, but most of the tour is of North Beach. The guide was friendly as well though. So, overall we were satisfied with this tour.
  • We had a wonderful time on all the tours. Our tour guides on both the bus and the walking tour were awesome. We loved learning so many interesting facts and stories about the early days of the city and the guides were delightful! I have only one suggestion - tell people that it gets very cool on the walking tour. We were not dressed appropriately. Thanks for making our visit to SF so memorable!
    Response from the GuideYou.com Team
    Barbara - Thanks for telling everyone to bring a Jacket. Our City can go from warm and sunny to foggy and cool in just a short while! We are glad GuideYou guided you to a good time!
  • Our trip was great. This was my first time in San Francisco and I really enjoyed it. The Alcatraz tour was very informative. Walking around with the audio made it more intense, as if you were living what was happening in the story. The Chinatown tour and Double Decker Bus tour were fun. We experienced S.F. by walking around each neighborhood and we saw how busy it can get while riding on the bus. I would love to go back and see the rest of the city and also visit the Golden Gate bridge. This trip was too short, but a great experience for being a first time.
  • Overall a good experience, but we didn't hear 90% of one of the bus tours that the lady from New York did, because speakers in the back of the bus kept shorting out. The Chinatown tour was very good, but I was very curious why there was no mention of Bruce Lee, the world renowned martial artist, since he was born in San Fransico, and lived there for many years.
  • This is the only way to get Alcatraz tickets during summer. I got this package only for the Alcatraz ticket but was very satisfyed with the package. The North beach/ Chinatown walking tour surprised me. You get to see much more than when you do it on your own. The guide knows everything about these districts their history and people who lived there. The double decker city tour is very classy but a good way to see the main attractions of the city center in 1hour. Not very usefull if you stay a week in the city.
    Response from the GuideYou.com Team
    Remy I think you may of been trying to say that the double decker bus are very HISTORIC (but classy works) - that's what we call them
  • Enjoyed Alcatraz, the double decker tour(twice) and the walking tour. Thanks!
  • The staff is neither friendly nor helpful. Girl at desk in office talked on phone whole time leaving only one agent helping clients. Our tour bus guide was excellent. He knew his stuff but made culturally insensitive remarks in regard to several sites. He did not allow pushy tourists to crowd the bus seating. Walking tour was really good. We wanted more emphasis on Chinatown, however. Really liked the Fortune cookie bakery. Returned next day to purchase cookies to take home. Our guide took us to businesses that she personally promoted which is suspect in our opinion. Included were other sites fortunately. Most of tour group ate at the Italian restaurant she recommended. Alcatraz was AWSOME. Wish we had more time (we took an afternoon time). Plan at least four hours to thoroughly tour.
    Response from the GuideYou.com Team
    Mary, you make a good recommendation that 4 hours of time on the "Island" to really experience AWSOME Alcatraz is necessary. It sounds like you had mixed experiences overall on this tour but it still earned 3 Stars.
  • We had a great trip. Guides were knowledgeable and fun. Driver we had one afternoon was quite rude (disappointing), however on a whole was ok. Would do it again.
    Response from the GuideYou.com Team
    Hi Carol, Glad you enjoyed your tour and we are equally disappointed you found the driver impolite. We will pass this information along to the tour operator.
  • excellent tour package, at a great price. i will be recommending this place for all my friends and relatives. had the best time ever. tour guides were very nice. i know i will be back next year with your tours. thank you, for the wonderful time you gave me and my granddaughter for our birthday. elvia orozco San Diego, Cal
  • We had a wonderful experience with your Tour Company! Everyone was very professional and it made the tour experience very nice! WE WILL BOOK WITH YOU AGAIN WHEN WE COME BACK!
  • The Chinatown Walking Tour was excellent - our guide was awesome as she lives in that area and was able to share so much history and recommendations on great restaurants. We tried both recommended restaurants and were really happy. The Alcatraz Island tour was powerful. You could really feel the "energy" when you entered the prison. Very informative and a must see.
  • I didnt do the Chinatown Walk but the Alactraz Island is definitively an attraction you can't miss. The city tour is good as well.
  • alcatraz was great! waiting time wasnt so bad.
  • It was the best time ever. The guide on the bus was great!!!
  • GuideYou.com provided great communication in booking our tour. It was a wonderful experience that I would highly recommend. This particular tour was a terrific introduction to San Francisco. It definitely hit all of the highlights. I enjoyed Betsy and our trip to the Golden Gate Bridge. The Alcatraz Island experience was very well organized as well. I will defintitely use Guideyou.com for my future tour needs! Thank you for a fun and memorable experience.
  • Everything was great!! What made it special was the young lady who guided the walking tour of North Beach and Chinatown. She lives in the area, knew many locals in the area we walked, shared sites/experiences that only a local would know, and made a 2 hour walk seem like 15 minutes.
  • Had a great time on all 3 aspects of this tour! I especially loved visiting the Alcatraz Island and being apart of all of the history there. My favorite part of all was driving over the Golden Gate Bridge in the FOG! ;-)
    Response from the GuideYou.com Team
    Stephan, Glad to hear someone enjoys our fog!
  • Tara was great! Only company where we were able to find Alcatraz tickets, It would have been perfect if we were able to pick up the tickets at Alcatraz instead of at the tour office.
  • Good... but because It was thanks giving I couldnĀ“t take the chinatown tour
  • Sending a pic with our tour guide in it because he was great! Really likes Alcatraz too. We did not make the Chinatown tour...too busy shopping:)
  • Very much worth. Loved the city bus tour. Wasn't planning to do it, however it was part of the package. The city tour far exceeded my expectations! Alcatraz was far more entertaining than I thought it would be!
  • Great experience. The tour guide for the city was very knowlegeable. I thoroughly enjoyed the Alcatraz experience. The tour guide for the tour of Chinatown was very knowlegeable and provided an excellent tour experience. I highly recommend this tour.
  • Alcatraz was a little disappointing, some areas were closed so you could not tour the whole island, the gift store was amazing and the boat option getting back to San Francisco from Alcatraz periodically was convenient. Chinatown was too long but very interesting as far as the history went. The City Tour was okay but the tour guides micro-phone was malfunctioning so we could not hear him or understand him very well.
    Response from the GuideYou.com Team
    Patricia - thanks for your feedback. The prison opened in 1934 and sustained damage during the Native American occupation as well as from the harsh weather conditions. Some areas of the Island are closed for public safety while other areas are protected natural habitats. With that said, the main cell block, prison yard, guard station and several other areas are open to the public. On the night tour visitors can view the hospital as well.
  • great way to get around san fran! Alcatraz tkts were priceless!!
  • first of all I would like to tell you that everything was good and well organised. the only disturbing thing was to see that the same tour could be bought in a lower price (written in the booklet) but we couldn't do so because it is another company.. the walking tour was excellent, tara was perfect. thank you
    Response from the GuideYou.com Team
    Hi Ozlem - We offer a low price guarantee so please let us know if you saw the same tour advertised for less.
  • Excellent, no problems. 5 Stars.
  • One really can get the Alcatraz tour at the dock; so, there is a lot of hype out there. The hop-on/hop-off bus was good; but, the Chinatown tour was a waste of time.
    Response from the GuideYou.com Team
    Alcatraz sells out weeks in advance during peak season so this package is ideal for visitors who forget to buy tickets or decide to do a last minute booking.
  • It was great to hope on and off from the dubble decker bus, we went any where and any time!